Hello, my name is ***** ***** I am pleased to have the opportunity to assist you. What is your computer operating system?
Are you trying to print wirelessly? If so, have you connected your printer to your wifi network?
If your printer is connected, next we need to uninstall your printer software, so that we can download and install new drivers for your printer and operating system. Please go to Control Panel > Hardware& Sound > View Devices & Printers and remove the print server icons for your printer. Then go to Control Panel > Programs and uninstall all the programs for your Brother MFC6 4-OCW printer. The you need to restart your computer and reuoin this session. You can return to this session by selecting the link in your notification email.
...rejoin this session...
You do not need the CD that came with your printer. What we are doing will guarantee a clean installation. Please use the following link to download and install the latest drivers for your printer and operating system:
Do you want me to connect to your computer remotely and solve the problem for you? We can do it now or later.
It will cost an additional $39.
I can do it for $23.
If you change your mind, I can do a Live Phone Call for $20, and we can resolve your problem that way.