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Nathan, Engineer
Category: Printers
Satisfied Customers: 19587
Experience:  Computer networking/repair. 12+ years experience.
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My printer MG 5220 Pixmar has stopped working. Message

Customer Question

My printer MG 5220 Pixmar has stopped working. Message displayed reads:Printerr Head ia incorrect. Install a new printhead.
Can you provide the above? And at what cost??
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Dieter.

This is not a part you'd find locally, it is a specialty item. However replacing it is not recommended.

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 3 months ago.

Do you need more help with this, Dieter?

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