Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What 'model #' or 'type #' or part number of cartridge was put into the Brother printer?
(I presume it is still showing the black toner replacement warning. This does happen with Brother printers on occasion.)
Was it a genuine Brother OEM-original black cartridge? or remanufactured, recycled, etc. ?
That printer is compatible with that toner cartridge.
Does the message persist? if so, what is the exact, and full message on the printer, with the code number if any?
Turn the printer Off. Unplug it from the power. Leave it that way for at least 20 minutes.
Meanwhile, take the K / black cartridge out again, and check that it has no tape adhering to it, and then seat it back in its place again, and close up the printer.
Plug in again, turn On, see if the message is cleared.
30 seconds wouldn't do much. Try it as instructed, it might make a difference.
That was unfortunately expectable.
Either you have, in my opinion (which is humble... I can't swear I have ever found a 'solution' to this rather common problem myself... if you want another opinion I'll Opt Out and open the case, at your request...):
- a defective cartridge. Pack it up in original packaging, take/send it back to the vendor, ask for an exchange for another promptly (before return-exchange period runs out. Unless it has been stored in reserve awhile and it *has* definitely run out.)
- a 'broken' printer. That would be regrettable.
- a printer in need of a 'reset' for just the toner-needed status. This is true of some larger Brother printers that have a reset as part of the standard procedure for replacement. For your model this may be N/A... but some Experts might want to direct you through trying this... at some risk to the printer.
As I said, I'll give you chance at a second opinion by Opting Out, if you like.
Static discharge, sloppy manufacture... in my humble opinion... could cause this.
Since my response doesn't seem at all satisfactory (and small wonder!) I have Opted Out, opening the case for other Experts (who might, e.g. know of a safe but effective 'reset' for the toner-needed message.
Thanks for your patience, and good luck.
i would look for simple things at this point.
Did you remove the tape from the toner cartridge and shake it up?
is it locking into place correctly
Is there a button to push on the menu to say that you replaced the cartridge after or before you did so?
not sure if you did it this way but to get the reset menu you have to turn it off.
then open the cover with the printer off
then turn it on with the cover still open
i would also check the other toner cartridges