Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Please install the new black ink cartridge and look for the error message to disappear. Please let me know what happens.
Please disconnect the power cable and then move the carriage manually by gently pushing is from side to side. You should not have to overcome any large resistance. When you have it centered, you can install the black ink cartridge, connect the poser, close the access door, and turn on the printer.
Okay. I can check the literature for solutions. If we do not solve your problem, you will not be charged anything.