Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you describe the poor print? Are there missing spots/lines? Is everything skewed?
Thank you for confirming.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If you still have a fuzzy picture at that point, we'll go through the alignment next.