Hello & Welcome to JustAnswer. If you go to devices and printers, how many printers do you see there? and is the test print being sent from your computer?
Okay. Which document or program are you trying to print from?
Is the bank statement being printed online or is it downloaded as pdf?
Hold the CTRL key and Press P. From the list of printers, make sure it is the correct printer listed and selected, and then try to print.
May i connect with you remotely to troubleshoot the issue directly?
It will be very difficult to troubleshoot the issue without actually looking at reason being, everything you stated, points to the printer being setup correctly. for this reason, i will opt out and open the question to other experts.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I advise that you first of all, open the printer queue, and Clear All print jobs.
Then, try doing a simple test print, say from TextEdit or from Notepad?
(If so, does that go through OK?)
Also, what firewall (or, Internet Security) software do you have on your computer?
As for the bank statement... try opening it in a different browser program. If you are trying to print from the Internet Explorer browser program, you may have a problem with the Internet Explorer program, that sometimes happens.
After determining (if it is) that your browser program is at fault, we can fix Internet Explorer (or whatever browser you are using).