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Richard, Technician
Category: Printers
Satisfied Customers: 30116
Experience:  Printer and scanner problem resolver for over 15 years
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I bhave a brother dcp 6690cw and I keep getting an error

Customer Question

I bhave a brother dcp 6690cw and I keep getting an error code 36.
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Thanks
JA: What troubleshooting have you tried?
Customer: I've done a clean, I've done a
factory reset
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  Richard replied 3 months ago.

Hi there and welcome

I am not sure if you did the clean in the ccorrect manner, so please review my instructions below and ensure this is exactly what you did please

  • Lift the lid to where the connections cable is.
  • Clean the clear strip on the carriage assy.

Like displayed here

  • Check the print cartridge inside make sure it`s inserted properly.
  • Verify that something has not stopped the carriage from moving across the paper correctly.
  • Verify there is no scraps caught on either side of the carriage assembly.

Then close up the printer and tell me if the error clears please

Customer: replied 3 months ago.
now getting error 35 unable to clean when I try to print
Expert:  Richard replied 3 months ago.

Ok, have you opened it and checked for any paper? Even a small piece can cause a jam which brings this error.

If you have a vacuum cleaner, use this and try to dislodge anything stuck in there.

Let me know please

Customer: replied 3 months ago.
Used the vacuum, checked for paper, back to 'unable to print 36'
Expert:  Richard replied 3 months ago.

ok, Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 3 months ago.
still error 36
Expert:  Richard replied 3 months ago.


It is the internal printhead that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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