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The only way to fix that issue, is to download and install a firmware update to the printer itself.
You may have to do the following through safe mode, since your computer shuts down when you connect the canon.
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So you downloaded the firmware update tool from this page
Connected the printer via its USB cord directly to your computer.. And it said there were no firmware updates available?
You mentioned that when you connect the printer, the computer will restart in safe mode.
Will it stay in safe mode with the printer connected?
Most of the time, it wont let you clear the machine when its stuck in download mode.. But you can try
On the machine press menu - 2 - 8 - menu
This gets you to the service menu, then choose copier > function > clear-all to fully reset the machine.
Thats what I figured...
When you downloaded the file, and then you opened it and tried to run it.. Did you have the printer conencted directly to your computer via a USB cable?
Lets try plugging in the usb cable with the printer turned off.. What happens then?
Also, try every usb port you have to see if another one will work properly.. If so, then you can update the firmware.
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Allright.. Keep me posted, though I will be breaking for diner in 2 minutes. So it may be a bit before I can respond again.