I'm sorry about the issue. What's the model of your printer?
Do you have windows xp, vista, or 7, or 8, 10?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,