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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get my printer off error status. It's about 2 or

Customer Question

I can't get my printer off error status.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: It's about 2 or three years old It is a Lenova.
JA: What troubleshooting have you tried?
Customer: Everything I know like reconnecting my printer 2 or 3 times.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.


I'm sorry about the issue. What's the model of your printer?

Do you have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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