Hi there. My name is Alison. I am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Would you mind telling me if you are seeing that message on the printer itself or on your computer screen or both?
We can begin our troubleshooting by going to this link
When the page opens up, please click on software and drivers and choose option 1 Option 1: Check for updates and recommendations.
Click on check now. This will tell you if you there is a software update that you need to install for the printer.
Please give that a try and let me know the results.
Hello! Do you still need help with this issue? Please let me know. If there was an indeed a firmware update available for the printer and installing the update solved the problem, would you mind taking a moment to rate my service? I'd really appreciate it!. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If this didn't solve the problem, pleasebe sure to let me know so we can continue troubleshooting the issue and so I can continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!