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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 36068
Experience:  Printer and scanner problem resolver for over 15 years
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My printer is malfunctioning & will not print in black ink.

Customer Question

my printer is malfunctioning & will not print in black ink. It will print in black ink when "color" is punched. What are corrective procedures?
Submitted: 12 months ago.
Category: Printers
Expert:  Richard replied 12 months ago.

Hi there and welcome

Can you remove the black ink cartridge, then remove the power to the printer.

Use a Q-Tip and clean the inside of the print head where the ink cartridge goes in. Make sure to get rid of all excess ink there.

Once done, put the ink cartridge back in and tell me if it now prints black please

Customer: replied 12 months ago.
did not printafter cleaning
Customer: replied 12 months ago.
Expert:  Richard replied 12 months ago.

Did this happen also with the previous cartridge before you changed it?

Customer: replied 12 months ago.
I thought I may have had a bad ink cartridge
Expert:  Richard replied 12 months ago.

Thanks

Take this ink out, shake it put it back in and tell me if it then prints please