Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
It seems like your payment has failed. Please call this number 1(###) ###-####to have the request for remote accepted. Keep this page open whilst you call them so that once it is sorted out, you can accept the request.
Yes. I am waiting for the remote service to be accepted once it is accepted, then i will send you the link to connect.