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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother ads-1000 scanner and windows 7 64 bit and

Customer Question

hi I have a brother ads-1000 scanner and windows 7 64 bit and the software control center stopped working
JA: How long has this been going on?
Customer: 3 weeks . it was ok and one day it stopped
JA: What troubleshooting have you tried?
Customer: uninstalled and reinstalled was done by brother tec support
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 3 months ago.
Expert:  Kamil Anwar replied 3 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Expert:  Kamil Anwar replied 3 months ago.

It seems like your payment has failed. Please call this number 1(###) ###-####to have the request for remote accepted. Keep this page open whilst you call them so that once it is sorted out, you can accept the request.

Customer: replied 3 months ago.
can you please help me with my issue?
Expert:  Kamil Anwar replied 3 months ago.

Yes. I am waiting for the remote service to be accepted once it is accepted, then i will send you the link to connect.