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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1136
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I use canon mx 432 and the printer says error B5802, what

Customer Question

I use canon mx 432 and the printer says error B5802, what shall I do?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: about 2 years. I just cleaned the ink absorber, installed new ink, then it had an error
JA: What troubleshooting have you tried?
Customer: clean the ink pads, replaced the ink 240 black & colored 241, press stop & power bottons, it didn't work
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: none
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 months ago.

Hello, and thank you for choosing JA for your support needs.

To better assist you, Sir or Madam. I need to know the exact error that is displayed on the Printer?

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