Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
What Operating System are you trying to install the Printer on? Windows or MAC OS X?
How do you have it connected to your PC?
Ok, please hold. Will post the steps here, Sir or Madam.
Quickly, where in the installation process are you, Sir or Madam?
OK, please restart the Printer and then get back to me ASAP. We will go to the next step at that point.
Ok, select Standard Installation during the installation process.
Does the Laptop see the printer?
Ok, now please print something. Anything.
Your results, Sir or Madam?
Hold Moment. Please use this PDF:
Ok. The age of this printer?
OK. Where was it purchased from?
Local to you or Online retailer?