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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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How do I get the Sharp MX-B402 online

Customer Question

How do I get the Sharp MX-B402 online
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

What Operating System are you trying to install the Printer on? Windows or MAC OS X?

Customer: replied 11 months ago.
Windows 10
Expert:  VanMagnus Systems replied 11 months ago.

How do you have it connected to your PC?

Customer: replied 11 months ago.
It says I can connect via the office wifi but keeps showing printer is "offline". I have printer plugged into router.
Expert:  VanMagnus Systems replied 11 months ago.

Ok, please hold. Will post the steps here, Sir or Madam.

Expert:  VanMagnus Systems replied 11 months ago.

Quickly, where in the installation process are you, Sir or Madam?

Customer: replied 11 months ago.
I have downloaded installation cd into my computer. The printer shows up as one of my devices/printers.
Expert:  VanMagnus Systems replied 11 months ago.

OK, please restart the Printer and then get back to me ASAP. We will go to the next step at that point.

Customer: replied 11 months ago.
Have started printer
Expert:  VanMagnus Systems replied 11 months ago.

Ok, select Standard Installation during the installation process.

Customer: replied 11 months ago.
Printer hardware is already install on my laptop
Expert:  VanMagnus Systems replied 11 months ago.

Does the Laptop see the printer?

Customer: replied 11 months ago.
Expert:  VanMagnus Systems replied 11 months ago.

Ok, now please print something. Anything.

Expert:  VanMagnus Systems replied 11 months ago.

Your results, Sir or Madam?

Customer: replied 11 months ago.
nothing printed. Message says printer offline
Expert:  VanMagnus Systems replied 11 months ago.

Hold Moment. Please use this PDF:

Customer: replied 11 months ago.
I have this. the hang up is page 11. How do I access the web server on the printer? Need to sync with my laptop
Expert:  VanMagnus Systems replied 11 months ago.

Ok. The age of this printer?

Customer: replied 11 months ago.
brand new
Expert:  VanMagnus Systems replied 11 months ago.

OK. Where was it purchased from?

Expert:  VanMagnus Systems replied 11 months ago.

Local to you or Online retailer?