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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My hp envy5535 will not print top of page?

Customer Question

my hp envy5535 will not print top of page?
Submitted: 5 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 5 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

When did the issue start? Does this only for one type of document or all types of documents?

Customer: replied 5 months ago.
all types of documents
Customer: replied 5 months ago.
Hello??
Expert:  VanMagnus Systems replied 5 months ago.

What version of Windows or MAC OS X are yu using?

Customer: replied 5 months ago.
OSX El Capitan
Customer: replied 5 months ago.
are you there??
Expert:  VanMagnus Systems replied 5 months ago.

Please hold.

Expert:  VanMagnus Systems replied 5 months ago.

Please do the following:

  1. Choose System Preferences from the Apple menu.
  2. Click Printers & Scanners.
    In some versions of OS X, this preference is named Print & Scan or Print & Fax.
  3. Control-click anywhere in the list of devices on the left, then choose “Reset printing system” from the shortcut menu that appears.
  4. Then "Reboot" the MAC.
Expert:  VanMagnus Systems replied 5 months ago.

Your results, Sir or Madam?

Expert:  VanMagnus Systems replied 5 months ago.

Also, please restart the Printer.