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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother HLL2360DW Printer stopped printing about an hour

Customer Question

My Brother HLL2360DW Printer stopped printing about an hour ago. In Deep Sleep mood. Printer is offline. I have a wireless connection. It has gone offline several times since purchasing it on Sunday. I have used Best Buy Geek Squad service yesterday. It worked until about an hour ago.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Purchased HLL2360DW on Sunday and registered it that day.
JA: What troubleshooting have you tried?
Customer: I have gone to settings and tried to fix. My computer skills are minimum.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 7 months ago.
Category: Printers
Expert:  Md. Sadique replied 7 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

What is the operating system of your computer?

for eg: windows/Mac

Customer: replied 7 months ago.
I will follow up another way. Please discontinue assistance.
Expert:  Md. Sadique replied 7 months ago.

No problem, thank you.