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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP5520 printer has been working great. I just put a new

Customer Question

My HP5520 printer has been working great. I just put a new cartridge in and the printing process works fine except no words appears on the paper as it "prints". I put in another new cartridge. I turned the machine on and off. Didn't help. Any suggestions?
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Thanks for posting your question on this site, the problem you are facing is caused due to clogging of the printhead, please follow the steps below on your printer to print a test page and let me know, if it is also blank or not ?

Print a Print Quality Diagnostic report, and then evaluate the results.

  1. Load plain, white paper in the tray.

  2. From the control panel home screen, touch the Settings icon .

  3. Touch Tools, and then touch Print Quality Report.

    The printer prints the Print Quality Diagnostic report.

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