Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
All right.. lets first reinstall the print driver with the most recent version.
Choose System Preferences from the Apple menu.Click Printers & Scanners.In some versions of OS X, this preference is named Print & Scan or Print & Fax.Control-click anywhere in the list of devices on the left, then choose “Reset printing system” from the shortcut menu that appears.
Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.On the left side of the disk utility window, click your mac hd, then at the upper right hand side click first aid and run first aid.
Once complete, go to this link and download the full featured driver and software package http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=191763&infoType=Downloads&platform=OSF_M_X11
Once downloaded, open and install it.. This will reinstall your printer. Once reinstalled.
Let me know what media type setting you are choosing from the file , print menu as mentioned on this page.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
You mentioned you are trying to print cards.. Whats the actual paper size of the cards?
Is it cardstock your using? Do you know the brand and type of card paper?
Ok, have you tried setting a custom paper size to 6 and 7/8ths by 10 , since we upgraded the print driver? And youd want to make sure thats set from the file print menu, immediately before printing.
At the end of the day, this is probably either a paper source or paper settings issue.. Either they are being over ridden by the program you are printing from.
or, the settings in the print driver are over riding the settings in the program. Most likely youd feed the paper horizontally.. But, again.. You have two sets of settings to consider.. The print program you are using.. And the printer driver.
Ok.. try printing from photoshop instead, and changing the printer settings through the file > print menu on photoshop.
Try the same settings in both photoshop, then preview.. And compare results.. We may be able to figure out which app is controlling the printer properties.
I believe I will have to opt out.. Without seeing and working with the settings personally, im afraid weve reached the point where my suggestions are too general, and not helpful.
Hello. My name is ***** ***** I can help you solve your problem. If you are printing 4 cards per page, I think I might know what the problem is. Can you explain more about the problem? Specifically, is it an orientation problem or a placement problem, or botjh?
Okay. I am glad that you have solved your problem. And thank you for choosing Just Answer.