Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
also, what exactly happens when you try to printer.. If you get an error message I need to k now that message word for word including any error codes. Thank you,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Unfortunately the printhead in those models are not replaceable..
Also, your past your year warranty.. About the only repair we can attempt is to remove all the ink tanks. Then, clean the electrical contacts on the ink tank.
And then, clean the electrical contacts inside the printhead that read the ink tanks. Then, reinsert the ink tanks and unplug the machine from power for one minute.. Then plug it back in and turn it on.
If you still get the printhead error. You will have to replace the machine. I su ggest a machine that has a removable printhead so you can clean or replace the printhead a few years down the road, rather then having to replace the entire machine.
This printer is a solid choice, and has a removable printhead. http://amzn.to/290WhQh
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
My apologies, I wish there was a better outcome.. With this 6800 series weve tried cleaning systems with limited and rare results at best.
Unfortunately, its an issue of a poor design intentionally meant to cause the machine to be replaced every year or two. ( hence why I suggested a machine with a user replaceable printhead)