Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Sorry to hear you are having problems, what brand Ink did you buy? And is the printer not working at all?
Sorry for the delay
your payment failed for remote assistance for some off reason.
Right, I think the problem is that the cartridges are Used. You can try taking them out and cleaning the print head (the bottom of the cartridge)
If that does not work, id buy brand new cartridges, half the time these :refills" do not work, who knows how many times these have been refilled.
There is also a print head cleaner utility your printer can run, but you are better off using the method above.