How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I am having trouble with my HP Deskjet 3522. The black ink

Customer Question

I am having trouble with my HP Deskjet 3522. The black ink is not printing. I have changed the cartridge, but it comes out half printed.
Submitted: 5 months ago.
Category: Printers
Expert:  WesPCDr replied 5 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 5 months ago.

Sometimes the ink becomes dry and clogs the printhead.

Run the "Clean Printhead tool" here on Step 6 to fix the issue.

http://support.hp.com/us-en/document/c03955488

Expert:  WesPCDr replied 5 months ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

Customer: replied 5 months ago.
It didn't fix the problem.
Expert:  WesPCDr replied 5 months ago.

Sometimes the printhead cleaning needs to be run a few times.

If that does not work, then the next step would be to order a replacement printhead since that one is clogged.

If your printer is under warranty, you can get a replacement printhead, otherwise it will cost.