Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I'm Wes, and I'll be assisting you today.
Sometimes the ink becomes dry and clogs the printhead.
Run the "Clean Printhead tool" here on Step 6 to fix the issue.
Let me know if you need additional help so I can assist further.Also, please rate my answer below so based on your satisfaction.Thank you.
Sometimes the printhead cleaning needs to be run a few times.
If that does not work, then the next step would be to order a replacement printhead since that one is clogged.
If your printer is under warranty, you can get a replacement printhead, otherwise it will cost.