Hello, I'm Wes, and I'll be assisting you today.
Sometimes the ink becomes dry and clogs the printhead.
Run the "Clean Printhead tool" here on Step 6 to fix the issue.
Let me know if you need additional help so I can assist further.Also, please rate my answer below so based on your satisfaction.Thank you.
Sometimes the printhead cleaning needs to be run a few times.
If that does not work, then the next step would be to order a replacement printhead since that one is clogged.
If your printer is under warranty, you can get a replacement printhead, otherwise it will cost.