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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12527
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I am receiving a printer error message of Paper Jab when

Customer Question

I am receiving a printer error message of Paper Jab when there is no Paper Jam and additional message of Unable to Print 76
MFC-J6910DW is the model Can you assist or provide directions to fix
Submitted: 3 months ago.
Category: Printers
Expert:  Dustin replied 3 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

This is for a similar machine.

Do you see where it shows the encoder strip and tells you not to touch it.. Both the paper jam error and the print unable 76 error are from the encoder strip being either dirty, or out of place.

So check your encoder strip and if its bent, damaged, let me know.

if its dirty or slid out of place, try to gently clean it and slide the encoder strip back into place and it will fix the issue.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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