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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33885
Experience:  Printer and scanner problem resolver for over 15 years
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My Brother printer will not turn on. MFC-J6520dw, it is a

Customer Question

my Brother printer will not turn on.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: MFC-J6520dw
JA: Huh?
Customer: it is a brother MFC-J6520dw and at least 3 years
JA: What troubleshooting have you tried?
Customer: It is completely dead, the only thing I tried was unplugging and plugging back in the power
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please