How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have a printhead carriage jam, today, I am just getting

Customer Question

I have a printhead carriage jam
JA: How long has this been going on?
Customer: today
JA: What troubleshooting have you tried?
Customer: I am just getting started
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  WesPCDr replied 5 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 5 months ago.

The printhead carriage jam can happen if the ink dries and gets stuck.

To fix the problem, you will need to use some force and move the printhead carriage so it can become free.

Slide it to the side about 3 inches to free it.

Expert:  WesPCDr replied 5 months ago.

Check to make sure nothing is blocking the carriage from moving back and forth freely (manually move it with your hand). If the carriage does not move, try to jiggle it up and down to dislodge anything that might be stuck under it. Look for anything that is stuck around the carriage itself, then use moderate force to try and move it manually along the rail.