Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Is your printer connected to your network or your computer via cable?
Have you installed drivers for your printer on your computer yet?
Can you turn off the power with the power button and then press and hold the power button for 20 seconds, until the flashing lights stop flashing on your printer?
Okay. Just press and hold the power button for a full minute and let me know what happens.
Please press and hold both the power button and the red eye removal button for at least 30 seconds and let me know if that stops the flashing lights.
Please press and hold both the power button and the red eye removal button for at least 30 seconds and let me know if that stops the flashing lights. Have you done this?
Are you getting my messages? I have sent the same message three times, and you have not answered it!!!
I apologize if you did not get my messages. Troubleshooting is a step-by-step process. Have you held the power and red eye keys down together to see if that stopped the flashing lights.
Okay. It has been a long day. I cannot help you. Many users have reported the same problems with this printer, and there are no solutions. The printer control panel cannot be operated and no further procedures can be executed as long as the lights are flashing I am going to opt out, since I am out of ideas. However, I suggest that you contact HP for a solution, and, if the printer is still in warranty, return it in exchange for another model, if possible.
Hello, I'm Nathan, and I'll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you're having trouble, and for any delay in getting you an appropriate answer.
Unfortunately, the issues you are experiencing are the result of an internal hardware defect, meaning a faulty logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).
This could also be the result of age related wear and tear, as a 2008 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life. This printer has served its designed maximum lifespan nearly 3 times over now, and has greatly exceeded any value that could be reasonably expected of it.
There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation
unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
If this reset process does not work, it would unfortunately confirm an internal hardware failure.
This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $250 range to have it serviced. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.
Best regards, ***** ***** for the news,
Do you need more help with this?