Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Have you tried copying like Xerox without using the computer? Is it copying fine?
S H E F I N
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
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Please check the printhead alignment as per the instructions in the link below.
Please turn off the printer, unplug all the cables and wait for two minutes. Then, plug in the cables and restart the printer. Check if the issue persists.
Could you please try the printhead cleaning and alignment once again and check if there is a difference?
It is doing the same when you copy without using the computer. Right?
Have you tried cleaning the printhead as per the instructions in the link below? Especially black?
When you print alignment page, does it print fine?
Do you see any better match when you print the alignment page?
Have you tried cleaning the paper rollers with cotton swabs? Can you try that too? Clean the interior that you can access.
Paper should be loaded in the paper trays in portrait orientation. Do NOT load paper in the paper trays in landscape orientation.
Regardless of the paper size you are using, you must always load the paper into the paper tray so that the two longer edges of the paper face the left and right sides of the paper tray and the two shorter edges of the paper face the front and back of the paper tray
Also, try the instructions in the link below.
try again with Black to align. Check the 1200 DPi test print.
Could you please do the alignment once again with both black and color? If the issue persists even after that, I will open the question for other experts.
I apologize that I am out of ideas. I will open the question for other experts.
Hi, My name is***** am an another expert and I have one more suggestion as my colleague have already suggested almost all the possible solution to you. The problem can be caused due to severe clogging of the printhead, which is not cleaned properly by the normal head cleaning process, in this situation you have to flush the printhead using a printhead cleaning kit, which you can get in all computer stores or from the link below. If the flushing failed to solve the problem then unfortunately, the printhead is defective and you have to replace the printhead from any repair shop.
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Did you still need help with this issue?
This is Definitely something I can help you with.
Though, the fix can be a bit time consuming when you know the steps to follow.. It may be best if I connect to your computer from here and fix the issue personally.
We can accomplish that via r emote support. If I cant fix the issue when Im connected to your computer, you would be entitled to a full refund of all fees.
Im sending that offer to you now.
Hello again, I never heard back from you.. Did you still need help with this issue?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.