I am the person that will be helping you today.
When you say that it is printing lines "outside of art work", does this mean that the line locations are skewed or something else?
I will be standing by, looking forward to your response.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello Carol, and thank you for choosing JUSTANSWER.com
I would realy like to SEE what is being printed out.
Can you take a picture of what is printed out, and upload it here to this chat, please.
YOu can use the paperclip icon, to upload the image.
Could you also show me the image that is supposed to be printed.
Once i have those, i can dig a bit deeper, and possibly offer a solution.
Carol, are you still in need of help?
Please reply below.