Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. When did this issue first start?
Hold a moment. Here in the Chat there is no need to read an Email. I am currently asking a question of you. Can you see that?
When did this issue first start?
Please Note: JA sends that because some folks prefer to have Secure Remote Assistance. I did not send that, JA did, Sir or Madam.