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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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My printer keeps running paper through by itself and giving

Customer Question

my printer keeps running paper through by itself and giving me this error oxf1
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: ep-420
JA: What troubleshooting have you tried?
Customer: turning off and back on
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: this is the only problem i have
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  WesPCDr replied 5 months ago.

Hi, I'm Wes, I can help with the issue.

Expert:  WesPCDr replied 5 months ago.

That error is usually caused by a jam either in the paper path or rollers or with the ink cartridges.

Try to remove the ink cartridges and look for any paper stuck in the rollers.

Then power off the printer and power back on.

Then wait for the printer to ask for the ink cartridges and put them in.

Let me know if this helps.

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