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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Having printer head problem trying to fix but having all

Customer Question

Having printer head problem trying to fix but having all kinds of problems. HP OfficeJet Pro 6830.
Submitted: 5 months ago.
Category: Printers
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Whats the exact error message you are receiving, word for word including any codes you see.

Customer: replied 5 months ago.
I do not want to sign up for a trial subscription or any monthly fee. I just want help for this one problem.
Expert:  Dustin replied 5 months ago.

You dont have to sign up for the subscription..

So I can help you, I still need you to answer the question I asked.

Whats the exact error message you are receiving, word for word including any codes you see.

Customer: replied 5 months ago.
There is a problem with the print head
Expert:  Dustin replied 5 months ago.

Thank you.

There isnt an error code with letters and numbers after that message?

Customer: replied 5 months ago.
I discovered that my printer is still in warranty. The problem is not fixable and they are sending me a new printer. Please credit my VISA account for the $23.00 which you charged to my account. Sorry for the inconvenience.Curtis Jarratt
Expert:  Dustin replied 5 months ago.

Here is the link to request a refund, as you requested.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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