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Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
If the issue persists, the issue is with the printhead and you have to get the printer repaired in order to get the issue resolved. However, it is not worthy repairing the printhead. Unfortunately, except for business-grade workgroup printers, few modern printers are repairable, and fewer are worth repairing. Most printers are now manufactured to a "replace not repair" standard. To understand why this is the case, consider the cold, hard, real-world cost of repairing a printer.
I would suggest you get a new printer instead of getting it repaired.
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