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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15758
Experience:  HNC Computing; Large format and multifunction printer expert
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I use a Mac and a Canon MG2900. I'm trying to print

Customer Question

I use a Mac and a Canon MG2900. I'm trying to print addresses onto envelopes and my printer won't recognize the paper size. Only printing the addresses when fed regular 8.5x11 paper. I've tried changing numerous default sizes, shutting down and restarting... nothing. Please help!
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Not that I can recall. A year or 2 old, at most.
JA: What troubleshooting have you tried?
Customer: Changing the default paper size for the printer, changing the default paper under the printing options, (besides choosing the specific envelope size in the first place), and restarting both the printer and computer.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Electronics Pete replied 5 months ago.

Hello,

Expert:  Electronics Pete replied 5 months ago.

What software are you printing from?

Expert:  Electronics Pete replied 5 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Expert:  Electronics Pete replied 5 months ago.

Hi, just checking in on your question, do you need any further assistance?

Expert:  Electronics Pete replied 5 months ago.

Hi, just checking in on your question, do you need any further assistance?