Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I saw, but my instructions where to leave it unplugged for 10 minutes Ian.
Dud you do this?
when you remove all the paper, does it still say it has a paper jam?
No it did not come through sorry.
Can you remove the power cord from the socket then all trays and wipe along the guide paths where they slide it.
Clean it internally as well as possible.
Once done, let it dry for 20 minutes, connect it all back up, connect the power and turn it on.
Tell me what message you then get please