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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20466
Experience:  Computer networking/repair. 12+ years experience.
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I put in 2 new ink cartridges and printer wont work. Canon

Customer Question

I put in 2 new ink cartridges and printer wont work. Canon MG 2965. I have aligned the
print head. Yellow alarm light is fixed on. I would appreciate your help but warning you
that I am 60 and computer dumb.
Submitted: 5 months ago.
Category: Printers
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Expert:  Nathan replied 5 months ago.

Do you need more help with this, Jennie?