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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Hp Pavilion almost new and did not use it and have

Customer Question

I have an Hp Pavilion almost new and did not use it for awhile and have lost my password. It gives me a clue but I know there are some additional info that I am missing, can you help?
Submitted: 4 months ago.
Category: Printers
Expert:  Jason Jones replied 4 months ago.


I am the person that will be helping you today.

Which version of Windows are you using on the computer?
Can you log into any other account on the computer?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 4 months ago.
I think it is windows 10
I am on a different computer
Customer: replied 4 months ago.
But have other computer nearby
Customer: replied 4 months ago.
The computer that I have lost my pasword
Customer: replied 4 months ago.
Cannot access anything but log on to internet.
Expert:  Jason Jones replied 4 months ago.

Thank you for the update. Is the user ID a normal user ID or does it have an @ sign in it that makes it look like an email address?

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