Good morning. My name is*****'d be happ to help you with this. What operating system do you have on your computer?
If you're not sure, you should be able to use one of these links to find out. Or, if you prefer I can connect to you remotely and work on this while you watch.
Can you click this link and tell me what you see please?
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X
Thank you for that information. Please give me just a moment to provide detailed written instructions, or if you'd like, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.
I'm sorry, but if you've already paid, you'll either need to contact the previous expert who worked on this for you, or...if they did not satisfactorily complete the job, contact customer service to request a refund, so you can pay someone else to take care of it for you. There does not appear to be a compatible Windows 10 driver, however, if you install it in compatibility mode you should be able to get it to work.
I realize that the previous expert gave you a download link, but...I have attached a screenshot from the Canon website showing that there is no recommended download for Windows 10 64 bit. As I mentioned previously, there is a very good possibility that if you install it in compatibility mode it will work properly. If this information has been helpful to you, please kindly take a moment to rate my service. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please let me know so I can continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!
My apologies. I neglected to attach the screenshot.
Good morning! I'm following up to see if you were able to successfully get your printer to work with Windows 10. If not, please let me know and I will connect to your computer at no additional charge to assist you. Please advise.