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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My scanner will not scan, hp photosmart c4580 all in one, it

Customer Question

my scanner will not scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: hp photosmart c4580 all in one
JA: What troubleshooting have you tried?
Customer: it was working perfecting the other day
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: my kids may have touched something without realizing it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Is your printer connected to your network wirelessly?