How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8753
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

My computer just updated and now my printer wont connect

Customer Question

my computer just updated and now my printer wont connect
Submitted: 5 months ago.
Category: Printers
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 5 months ago.
It's an hp
Expert:  Dustin replied 5 months ago.

Good Morning!

If you arent sure what version of windows you have, it may be best if I connect to your computer from here. So that I can get your printer connected and working for you, on screen in person.

I will send that offer now once its been clicked and accepted we can continue.

Dustin S

Customer: replied 5 months ago.
My computer will not power up now looks like it just crashed so thanks anyways
Expert:  Dustin replied 5 months ago.

I work on computers as well.

When the computer attempts to power on, exactly what do you see?

Customer: replied 5 months ago.
The box will not come on at all so nothing
Expert:  Dustin replied 5 months ago.

Is it a laptop, or a desktop computer?

Customer: replied 5 months ago.
Desktop
Expert:  Dustin replied 5 months ago.

Lets try unplugging it from power.

Holding down the power key for 30 seconds.. Plugging it back in and trying to turn it back on..

Any change? Does it attempt to power on at all, the fans run, lights blink, anything?

Customer: replied 5 months ago.
Lights and fan comes on but that's it
Expert:  Dustin replied 5 months ago.

Thats a good sign.

Question, are we certain that your display is properly connected?

Can you try disconnecting it and reconnecting it? Also, if your monitor has the capability to select input.. Lets make sure that the monitor is on the correct input.

Customer: replied 5 months ago.
tried the monitor on another computer
Expert:  Dustin replied 5 months ago.

So the monitor is working on another computer?

Question, your desktop.. Do you know if you have a video card installed? Or, doe sit just use built on or onboard video?

Customer: replied 5 months ago.
monitor works no video card
Expert:  Dustin replied 5 months ago.

It sounds like you had an update to your video card drive, or to windows.. Something knocked out your video card drive.

Question, if you rapidly tap the F8 key when you first press power to start the computer.. Will it take you to a m enu?

Customer: replied 5 months ago.
No sir
Expert:  Dustin replied 5 months ago.

Im not sure where to go from here. Before the computer stopped working, all id asked you was the version of windows you had installed.

It seems like something corrupted or broke your display driver or video card. Without the screen working, we cant easily reinstall or repair windows.

You may have to take the computer into a shop and have them pull the drive and format it, and then reinstall windows.

Customer: replied 5 months ago.
Ok thanks
Expert:  Robert M. replied 5 months ago.

do you still want help with this issue ?

Customer: replied 5 months ago.
No thanks