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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12537
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My Canon MX310 printer has a paper jam that I cannot remove;

Customer Question

My Canon MX310 printer has a paper jam that I cannot remove; how can you help?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No
JA: What troubleshooting have you tried?
Customer: Over 7 year I believe.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I think it's a small piece of paper that got stuck in the printer.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  Dustin replied 4 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Lets start here, and try to remove the jam following this guide

If that doesnt help you get to the paper, sometimes cleaning the paper rollers helps eject the paper. Heres how to do that.

If these steps dont help find and remove the jam, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.