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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an office jet 6700 premium space the problem is it

Customer Question

I have an office jet 6700 premium space the problem is it shows I'm connected to the Internet but when I try and send a print job todayThe printer did not receive the print job that I sent from my computer
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Was it working fine previously?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Was there any change recently to your computer or internet modem / router device(s) that may have caused this issue?

What's the wi-fi / wireless status on the printer's screen?

Please reply at the box below. Thank you,

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