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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp 8600 printer is in an error state; how do I fix this,

Customer Question

my hp 8600 printer is in an error state; how do I fix this
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: hi Model N911a Product CM749A and purchased on 8/5/2013
JA: What troubleshooting have you tried?
Customer: turning it on and off a few times; unplugging and plugging back in the wires
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that is all thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Printers
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me what specific error code it shows on the printer itself?

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