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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Purchased iP110 last week. good photo printing but normal

Customer Question

purchased iP110 last week. good photo printing but normal written document from a pdf letter cannot do. For example booked Qantas tickets and cannot print pdf ticket or any its attachment. coloured icons are printed and headlines are very faint
Word document is no go either but all coloured icons etc are printed.
if the printer can only do photos it is waste of money
Can you help please?
Regards
Rudy
Submitted: 5 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 5 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Has it ever printed a Document at all?

Customer: replied 5 months ago.
As stated prints photos well!
documents No. but prints coloured items if in a document. Documents have only faint headings and the rest is blank or very very weak white gray subheadings cannot see it clearly without straining your eyes
Expert:  VanMagnus Systems replied 5 months ago.

OK, where did the drivers installed on the system comes from?

Customer: replied 5 months ago.
An urgent request and still waiting??
Expert:  VanMagnus Systems replied 5 months ago.

Did you not see my question above? Also, it has been three hours or so since your last reply.

Customer: replied 5 months ago.
sorry cannot find your answer!!
Customer: replied 5 months ago.
well the printer came with the installation disk in the same parcel.
Expert:  VanMagnus Systems replied 5 months ago.

OK, What I will say to do is to follow the link below. Install the latest software for the Printer:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-single-function/ip-series/ip110

The Page will detect your Operating System. Download the software and install it from the page above.

Customer: replied 5 months ago.
I have done what requested ie installed the latest drive and NOTHING has improved ie I still print pictures and nothing else. No documents are printed. words and not shown just icons if there are any.
Expert:  VanMagnus Systems replied 5 months ago.
You installed the driver? Did it walk you the installation process?
Customer: replied 5 months ago.
that was easy basically it told me to that they have installed the latest version hence slow installation due to the "existing older version as it were.
Expert:  VanMagnus Systems replied 5 months ago.

Please reboot the PC and restart the Printer after the PC reboots.

Expert:  VanMagnus Systems replied 5 months ago.

Let me know of the results.

We will get this resolved.

Customer: replied 5 months ago.
I have done this so many times but one more time did not make any difference. Tried to print a Word document and NOTHING.
A blank sheet of paper come out.
Expert:  VanMagnus Systems replied 5 months ago.

OK. To better assist you, Sir or Madam. I need you to respond faster if possible.

Next. you purchased this Printer last week. It will print pictures but not a document. This is a driver issue. Let us uninstall the Printer Driver. Then I need you to acquire a Registry Cleaner to remove all traces of the Driver from your PC. Then you reboot at that point.

Your thoughts?

Customer: replied 5 months ago.
Ok
But how to do that ie registry cleaner???
Expert:  VanMagnus Systems replied 5 months ago.

This is a link to one:

http://goo.gl/BvoPBR

You basically install it and remove the Canon Software from the Registry of your PC.

Customer: replied 5 months ago.
This is what google said
http://goo.gl/BvoPBR – this goo.gl shortlink has been disabled. It was found to be violating our Terms of Service. Click here and here for more information about our terms and policies respectively.
Expert:  VanMagnus Systems replied 5 months ago.

Oh, really. Hmm here it is again:

http://bit.ly/28OdzLT

Customer: replied 5 months ago.
I download this and then??? please note I have Cannon photo professional installed too. I am assuming you are targeting everything pertinent to PIXMA iP110 canon printer
Expert:  VanMagnus Systems replied 5 months ago.

Yes, you can select all Software dealing with the PIXMA IP110.

Customer: replied 5 months ago.
OK will start now
Expert:  VanMagnus Systems replied 5 months ago.

Excellent.

Customer: replied 5 months ago.
installed
A pop up menu: scan your pC with below option I chose : " Uninstall Entries" and got:
The key obsolete "(64F44AF95-3CDE-4513-AD3F-6D45F17BF324)"
Add to Ignore list
Now what or I chose wrong item to check??
Expert:  VanMagnus Systems replied 5 months ago.

Add to Ignore list.

Customer: replied 5 months ago.
Done that and on that list. Now what
Customer: replied 5 months ago.
do you know how may options are listed ? for scanning?/
Expert:  VanMagnus Systems replied 5 months ago.

Did it remove all of the Registry keys?

Expert:  VanMagnus Systems replied 5 months ago.

You should have the option to uninstall a program, do you not?

Customer: replied 5 months ago.
Well I do not know that was only one entry as I described above. I have a feeling that we need to find all pertinent items re iP110 and that was no mention of it
Hence , that is why I asked whether I was asking for different item ie whether I commanded in right direction/
Expert:  VanMagnus Systems replied 5 months ago.

Hold a moment please.

Customer: replied 5 months ago.
there is a command to EMPTY REGISTRY KEYS . could that be it???
Expert:  VanMagnus Systems replied 5 months ago.

Yes, Sir or Madam.

Customer: replied 5 months ago.
I press that and see what happens?
Customer: replied 5 months ago.
I am a man
Expert:  VanMagnus Systems replied 5 months ago.

Sir, thank you Sir.

Customer: replied 5 months ago.
sorry man; there are 281 entries and my first look indicates there are no references to Canon iP110
Customer: replied 5 months ago.
All are basically MIcrosoft connected
Expert:  VanMagnus Systems replied 5 months ago.

Excellent, continue on and Reboot the PC after the Uninstaller finishes.

Customer: replied 5 months ago.
wait. UNinstaller has shown 281 entries and commands can be "repair" or Add to ignore list. I am not sure that I cann get anything by ignoring or whatever espcially now when list is given to reboot the computer.
Customer: replied 5 months ago.
Basically every item has a comment that "Value Default" seems not to be used so it does not seem to me that I should touch all items listed or I do not see the point or both.
Expert:  VanMagnus Systems replied 5 months ago.

OK, repair them, Sir.

Customer: replied 5 months ago.
Ok it has created registry back up too.
Customer: replied 5 months ago.
want me to reboot??
Expert:  VanMagnus Systems replied 5 months ago.

Yes Sir.

Customer: replied 5 months ago.
did what you told me and : NOTHING!!!! a blank sheet of pare on gray scale and mono business documentI am sorry but your company should not advertise to be canon experts when clearly both of us are difitedNot happy ; but cannot say you did not try
Expert:  VanMagnus Systems replied 5 months ago.

Wait a moment. Did you reinstall the Driver from the Web Site?

Customer: replied 5 months ago.
but you want another $55 US dollars for it!!!! on top what I paid already. Is that right?
Expert:  VanMagnus Systems replied 5 months ago.

What? I nor JA asked you for another $55.

Expert:  VanMagnus Systems replied 5 months ago.

What Web Site did the Drivers come from? Please post the link here so I can see it as they are "Free."

Customer: replied 5 months ago.
no no. you got me wrong. I did not say that. I have asked you that question because in front of me is the note that if I want for another 55 I can switch to secure remote assistance . That was no accusation but a comment re the help given. I was polite but at the same time things are in front of me.
link:
http://my.justanswer.com/question/index/5c6b7884c7f346c580701774ac424ded?al=1&utm_source=sys&utm_medium=email&utm_content=viewanswer_bu&utm_campaign=answer_notify&r=nte%7C2016-06-23_pdcJaUsTrxAnswerNotify%7Cln=viewanswer_bu&rpt=1020On tyhe same page:Want to switch to a Secure Remote Assistance?If you prefer, I can remotely connect to your device and troubleshoot for you.Amount: AU$55 100% Satisfaction Guaranteed
Expert:  VanMagnus Systems replied 5 months ago.

Oh, that is a JA doing that Sir not I. Some folks are interested in remote support, some are not. Now, the link for the drivers or are you using a disk that came with the printer?

Customer: replied 5 months ago.
well I did search for canon and paid some money to help and then ... more money etc. do not know but this printer cost almost 500 AU dollars etc so I am not happy chappy!!!
Expert:  VanMagnus Systems replied 5 months ago.

Understood Sir.

Customer: replied 5 months ago.
well the printer came with the disk. and the first installation was with the disk. then you guys asked me to go to cannon site and download updates for the iP110. I've done that and here we are... not a printed word. BUT note a friend came and I have printed a glossy and a beautiful 4 x 6 photo. No problem!!! Very expensive printer and I cannot print my reports! :(
Expert:  VanMagnus Systems replied 5 months ago.

OK. Now you are "Too Right" as that is a pretty penny to pay for a printer.

Now, where was it purchased from? Online or Local to you?

Customer: replied 5 months ago.
Local to me a place cold Office works!!! here in a Melbourne suburb Victoria
Expert:  VanMagnus Systems replied 5 months ago.

Excellent. Hold a moment.

Customer: replied 5 months ago.
from the question you are leading me to take the printer to them. Is this correct
Expert:  VanMagnus Systems replied 5 months ago.

Not off the Bat Sir. I have Canon AU on the line now..

Customer: replied 5 months ago.
ok thanks
Customer: replied 5 months ago.
off the bat?? lol a cricket fan ? Nice!!!
Expert:  VanMagnus Systems replied 5 months ago.

Not a problem Sir. One of my High School Teachers was from Austrailia. Really nice gent named Mr. Penny.

Expert:  VanMagnus Systems replied 5 months ago.

Yes or the USA's Baseball Bat.

Customer: replied 5 months ago.
cricket is BETTER !!!!
Expert:  VanMagnus Systems replied 5 months ago.

Love Cricket..

Customer: replied 5 months ago.
you should!!! :)
Expert:  VanMagnus Systems replied 5 months ago.

The Customer is always right.

Customer: replied 5 months ago.
not sure about it though
Expert:  VanMagnus Systems replied 5 months ago.

Lol...

Expert:  VanMagnus Systems replied 5 months ago.

Ok, Canon AU would like you to take it back to the retailer for an even exchange, Sir.

Customer: replied 5 months ago.
Ok thank you very much. so I will tell the shop guys this and there may not be a problem or Canon will need to be informed/involved?
Expert:  VanMagnus Systems replied 5 months ago.

Will not print is all you need to say. As it was bought last week, there should not be an issue Sir.

Customer: replied 5 months ago.
Thanks again. Have a good day and LOVE cricket!!!!I am out
Expert:  VanMagnus Systems replied 5 months ago.

Fair Dinkum. Mate or Sir.

Expert:  VanMagnus Systems replied 5 months ago.

Lastly, please rate my service to you.

Customer: replied 5 months ago.
ok
Expert:  VanMagnus Systems replied 5 months ago.

Did you catch the Dinkum?

Expert:  VanMagnus Systems replied 5 months ago.

Oh, please remember to rate my Service to you, Sir. Also, did you acquire the other printer?