I'm sorry about the issue. Is it printing anything else fine, such as a document, a website, etc.?
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It seems the previous expert has opted out.
if you would prefer, I can connect to your mac from here an resolve the issue directly on screen.. Would you like to try that, its a guaranteed offer meaning if I cant fix the issue you would be entitled to a full refund of all fees.
This will also make the repair process a bit easier on you.
Ive sent the offer for remote support.. Once that offer has been clicked and accepted then I will walk you through the connection steps.
Here is the link to cancel.