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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HPofficejet6700 premium keeps giving me a cartridge jam

Customer Question

my HPofficejet6700 premium keeps giving me a cartridge jam alert when there is no cartridge or paper jam. How do I fix this?
Submitted: 7 months ago.
Category: Printers
Expert:  Joel Kalman replied 7 months ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 7 months ago.
MAC OS 10.11.5
Customer: replied 7 months ago.
I would prefer to do it myself since the problem could recur.
Expert:  Joel Kalman replied 7 months ago.

Is your printer connected to your network wirelessly?

Customer: replied 7 months ago.
no by USB cable
Expert:  Joel Kalman replied 7 months ago.

Please open the carriage access door and allow the carriage to move into position. Then disconnect first the usb cable and then the power cable, without turning off the power.

Customer: replied 7 months ago.
It tels me that it is uploading something and not to mess with it. I ill do as you suggest when it is finished.
Expert:  Joel Kalman replied 7 months ago.

Okay, good.

Customer: replied 7 months ago.
I did what you advised.
Expert:  Joel Kalman replied 7 months ago.

Now gently move the carriage manually back and forth and observe if there is any unusual resistance.

Customer: replied 7 months ago.
The carriage moves without resistance.
Expert:  Joel Kalman replied 7 months ago.

Very good. Now reconnect the power cable, close the access door and turn on the printer. I apologize for the delay.

Customer: replied 7 months ago.
Thanks Joel, Inseams to be happy now.
Customer: replied 7 months ago.
Sorry, it is back to giving me the cartridge jam message
Expert:  Joel Kalman replied 7 months ago.

Does the error message appear on your printer display or on your computer?