Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Is your printer connected to your network wirelessly?
Please open the carriage access door and allow the carriage to move into position. Then disconnect first the usb cable and then the power cable, without turning off the power.
Now gently move the carriage manually back and forth and observe if there is any unusual resistance.
Very good. Now reconnect the power cable, close the access door and turn on the printer. I apologize for the delay.
Does the error message appear on your printer display or on your computer?