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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I moved and after 5 years changed from accessing printer via

Customer Question

I moved and after 5 years changed from accessing printer via wifi to USB cable. Cannon pixma printer works fine.
However, scanner does not work. Appears to be opening - but greys out and does not open. I have rebooted computer and printer. Still scanner does not work.
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the model number of your printer?

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N