Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
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S H E F I N
May I know the program you are trying to print from? Is it Excel?
Have you tried printing from other programs?
When you clean the printhead and then printing a test page, do you get the same shadows?
Please try copying like Xerox without using the computer and check if the issue persists.
It seems that the issue is with the Printhead itself. I would suggest you try the cleaning procedure two more time and let me know the response.
Printhead is where the cartridge seats. Please try the cleaning procedure from the printer control panel.
I apologize that I am out of ideas. If the printhead has clogged, the issue will persist even if cleaned it properly.
I will open the question for other experts.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please tell me specifically how you "washed" the head? There is a lot of misleading and outright bad information on the internet, and if you've used just plain tap water, you've likely done more harm than good and made a bad situation worse. Let me know more about what you've done, and I'll advise further on options.
Do you need more help with this?
To give you more specific detail in case it is needed:
When cleaning, you'll use qtips and alcohol to clean the port on the print head that the ink flows into from the cartridge, also try using a qtip to "pump" the liquid down into the port and force it through, which will help to dissolve any clogs. If possible, you'll get better results by using a syringe and appropriately sized rubber tubing (that will fit into the ink inlet port) to force the alcohol to flush through the head)
After all of this swab again with a few dry qtips or give a blast of compressed air to dry everything well, then put it all back together. You can now try to print, or run the automated print head cleaning function in the setup menu. You may have to run a few pages through before everything starts flowing properly again.
If none of this helps, then you've got a faulty print head(s) which would need to be replaced.
Were you able to run through the cleaning process?