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Richard, Technician
Category: Printers
Satisfied Customers: 30180
Experience:  Printer and scanner problem resolver for over 15 years
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I am having trouble scanning direct to PC. The printer is

Customer Question

I am having trouble scanning direct to PC.
The printer is connected via a usb cable from the rear of the printer to my PC.
I know the scanner works, as the printer enables me to scan to a usb drive for transfer to the PC.
I have tried unsuccessfully to download drivers etc from you’re your website, but the printer will still not scan directly to my PC.
My PC is directly linked to my work servers to enable me to work from home. The printer is a Docuprint CM305df. My operating system is Windows 7 Enterprise - service pack 1, with 6gb ram/64 bit operating system.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Docuprint CM305df. Feb 2012.
JA: What troubleshooting have you tried?
Customer: Just about all I can including downloading drivers from your web site. The scanner works perfectly via a usb. ie - copy to usb stick, place usb stick in PC and simply print/email from desktop.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thank you for your help Pearl.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome

What exactly happens when you try to do a scan?

Customer: replied 4 months ago.
Hi Richard The scanner comes up with an error code Scan time out. Error code 017-988.
Expert:  Richard replied 4 months ago.


Connect it to a different USB port on the computer then try to scan.

Do you still get the error?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
The option I select to scan is - <Scan to computer USB> <File format PDF> <File format PDF> Then I hit the print button and nothing moves.
Expert:  Richard replied 4 months ago.

Which version of windows are you using?

Customer: replied 4 months ago.
Windows 7 Enterprise. Secure Pack 1. The PC is 6gb ram/64bit operating system.
Expert:  Richard replied 4 months ago.


click start, type in


press enter

Click file, Scan and tell me if there you can scan please

Customer: replied 4 months ago.
Unable to scan. An error message appeared on my PC.
<Insert picture from scanner or camera> Another instance of insert picture from scanner or camera is already running>
This cam up in Microsoft publisher.
Expert:  Richard replied 4 months ago.

ok, restart the computer and then try again to scan this way please

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