I'm sorry about the issue. Is there any error or message during the reinstallation of the printer's driver / software?
Is the printer connected to the laptop with a USB printer cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Is there a cable connected from the printer to the computer? Or is the connection wireless?
Does the internet always print fine?
Please let me know. Thank you,
If AVG was the problem, this might solved it:
My name is ***** ***** I hope this works for you let me know if not!