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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5250
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Photos are scant to my iMac in a very reduced size. How can

Customer Question

Photos are scant to my iMac in a very reduced size. How can I fix this?
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the software you are using to scan? Is it ImageCapture?

Thank you.

S H E F I N

Customer: replied 1 year ago.
It's listed as Image Capture
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you there?
Expert:  Shefin replied 1 year ago.

Hi,

On Image Capture, have you clicked on Show Details, try changing the resolution and selecting the scan area?

If the issue persists, let me access your computer remotely, so that I can help you better.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Nothing changed. What should the size be set at for a 4x6 photo?
Expert:  Shefin replied 1 year ago.

Hi,

Make sure that the resolution is more than 200. That is it. Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Thanks. Please cancel my request for more coverage with Just Answer. Please reconfirm.
Expert:  Shefin replied 1 year ago.

Hi,

You do not have to pay more for the additional offer. it is a simple issue. If you allow me to access your computer, I assure that i can help you easily.

Thank you.

S H E F I N

Expert:  Shefin replied 1 year ago.

Hi,

You can try the settings from the link below.

http://www.wellesley.edu/lts/techsupport/macs/imagecapture

Thank you.

S H E F I N

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