Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the software you are using to scan? Is it ImageCapture?
S H E F I N
On Image Capture, have you clicked on Show Details, try changing the resolution and selecting the scan area?
If the issue persists, let me access your computer remotely, so that I can help you better.
Make sure that the resolution is more than 200. That is it. Can I access your computer remotely and check the issue?
You do not have to pay more for the additional offer. it is a simple issue. If you allow me to access your computer, I assure that i can help you easily.
You can try the settings from the link below.