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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp officejet J5780 all in one printer, it no longer

Customer Question

i have a hp officejet J5780 all in one printer, it no longer communicates with my computer how do I get it to work again?
Submitted: 5 months ago.
Category: Printers
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer. Thank you for your question.

How was it connected before and what have you already tried so far?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks

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